Spa Guide & Etiquette
Spa Guide
Check-In
- Pay Admission/Entrance Fee
- Get your locker key and clothing
*Keep your locker key with you at all times
($20 replacement fee will be charged for the lost key)
Locker / Changing Room
- Please make sure to securely lock your locker at all times.
- Take your shoes off after Check-In and take it with you to your locker and store it IN your locker.
Shower / Bath
- MUST take a shower before using Hot or Cold tubs.
- Leave all used towels and clothing inside the laundry baskets provided.
- Customers are NOT allowed to input any additives into the water. There will be a fine if caught.
Facilities / Jjimjilbang
- Use the stairs to go to the 2nd floor, where all the heated rooms, common room, and cafe are located.
Check-Out
- Pay for any services, merchandise, and/or food purchased.
- RETURN YOUR KEYS!!!
Spa Etiquette
GENERAL ETIQUETTE
- Guests with health conditions should consult a physician before using the facilities.
- Please take off your shoes before entering the Locker Room.
- Please be considerate and courteous while in the Spa.
- Please bring your noise level down and have your children supervised at all times.
- NO outside Food & Beverage allowed.
- Please place all used towels and clothing in the laundry baskets provided.
- NO USE OF PHONES ALLOWED IN THE SPA AND LOCKER ROOM.
- Smoking is permitted in designated areas only.
MEN'S / WOMEN'S SPA
- Please shower before using Hot or Cold Tubs.
- No hair dyes, oil products, and facial products are allowed inside the spa or saunas.
- Please do not wash or dry your clothes in the spa or saunas.
- No clothing is allowed inside the spa or saunas.
- Please place all trash, used toothbrushes, and razors in the bins provided.
- NO CELLPHONES ARE ALLOWED IN THE SPA AREA.
JJIMJILBANG / THEMED ROOMS
- No outside food is permitted.
- Please return all mats and pillows to their proper place after use.
- Please place all trash inside the trash bins.
- Please keep noise level at a minimum.
- Any guests making too much noise will be evicted with no refund.
- Do NOT LEAVE YOUR CHILDREN UNATTENDED.
- After 2 notices for parents to manage their children to stop running around, Descanso Garden Spa hold rights to evict both children and parents/guardians without a refund.
- All guests must wear the clothing provided.
- No outside clothes are allowed unless approved by Front Staffs.
- NO SANDALS, SLIPPERS, ROBES, and any other unprovided materials are permitted on the 2nd floor.
SERVICE INFORMATION
- For all services, please arrive 30 minutes before scheduled service to ensure a proper and full treatment.
- Reservation will have 5 minute grace time for all late arrivals.
- All service reserved customers arriving LATER than 5 mins of their appointment time, will be canceled.
- If you are not satisfied with the service, you have the right to STOP the treatment in the first 10 minutes in order to receive a refund.
- No refunds will be given if service extends beyond the 10 minute time limit.
Important Notice Regarding Gift Certificates Please be advised that Descanso Garden Spa gift certificates are available for purchase strictly in-person for visiting guests. We do not authorize, accept, or honor any gift certificates purchased through online websites or third-party platforms, including Fresha. To ensure validity, please purchase your gift certificates directly at our spa. Thank you for your understanding and cooperation.