Spa Guide & Etiquette
Spa Guide
Check-In
- Pay Admission/Entrance Fee
- Get your locker key and clothing
*Keep your locker key with you at all times
($20 replacement fee will be charged for the lost key)
Locker / Changing Room
- Please make sure to securely lock your locker at all times.
- Take your shoes off after Check-In and take it with you to your locker and store it IN your locker.
Shower / Bath
- MUST take a shower before using Hot or Cold tubs.
- Leave all used towels and clothing inside the laundry baskets provided.
- Customers are NOT allowed to input any additives into the water. There will be a fine if caught.
Facilities / Jjimjilbang
- Use the stairs to go to the 2nd floor, where all the heated rooms, common room, and cafe are located.
Check-Out
- Pay for any services, merchandise, and/or food purchased.
- RETURN YOUR KEYS!!!
Spa Etiquette
GENERAL ETIQUETTE
- Guests with health conditions should consult a physician before using the facilities.
- Please take off your shoes before entering the Locker Room.
- Please be considerate and courteous while in the Spa.
- Please bring your noise level down and have your children supervised at all times.
- NO outside Food & Beverage allowed.
- Please place all used towels and clothing in the laundry baskets provided.
- NO USE OF PHONES ALLOWED IN THE SPA AND LOCKER ROOM.
- Smoking is permitted in designated areas only.
MEN'S / WOMEN'S SPA
- Please shower before using Hot or Cold Tubs.
- No hair dyes, oil products, and facial products are allowed inside the spa or saunas.
- Please do not wash or dry your clothes in the spa or saunas.
- No clothing is allowed inside the spa or saunas.
- Please place all trash, used toothbrushes, and razors in the bins provided.
- NO CELLPHONES ARE ALLOWED IN THE SPA AREA.
JJIMJILBANG / THEMED ROOMS
- No outside food is permitted.
- Please return all mats and pillows to their proper place after use.
- Please place all trash inside the trash bins.
- Please keep noise level at a minimum.
- Any guests making too much noise will be evicted with no refund.
- Do NOT LEAVE YOUR CHILDREN UNATTENDED.
- After 2 notices for parents to manage their children to stop running around, Descanso Garden Spa hold rights to evict both children and parents/guardians without a refund.
- All guests must wear the clothing provided.
- No outside clothes are allowed unless approved by Front Staffs.
- NO SANDALS, SLIPPERS, ROBES, and any other unprovided materials are permitted on the 2nd floor.
SERVICE INFORMATION
- For all services, please arrive 30 minutes before scheduled service to ensure a proper and full treatment.
- Reservation will have 5 minute grace time for all late arrivals.
- All service reserved customers arriving LATER than 5 mins of their appointment time, will be canceled.
- If you are not satisfied with the service, you have the right to STOP the treatment in the first 10 minutes in order to receive a refund.
- No refunds will be given if service extends beyond the 10 minute time limit.